Post Function to Perform Update of Approvals as Privileged User

This feature is available from version 4.7.0 (Jira 10), or version 5.3.0 (Jira 11) onwards

Background

When the JSM Approver is out of office, the app will update the Approvers custom field with the configured Stand-in for the JSM request.
However, the reassignment may not work if the OOO user does not have “EDIT” permission to update the issue.

Solution

You can use the “Update Stand-in for OOO approver using another actor” post function to designate an actor to update the approvers custom field.
Otherwise, Out of Office Assistant will default to using the (Out of Office) approver to perform the update.

This post function should be added to the transitions leading to a destination workflow status which has approvals configured.
Otherwise, it will not have any effects.

The OOO message will still be added as comments written by the OOO user.

Prerequisites

You will need to be a Jira administrator to be able to add post functions to a workflow.

Steps

Edit the workflow associated with the project and issue type
Edit the workflow transition that you want to enforce the OOO checks
Click on the Post Functions tab
Click on Add post function
Select the Update Stand-in for OOO approver using another actor post function
Select the user who will perform the reassignments on behalf of everyone. Please ensure that the selected user has the Edit Issues permission for all projects using this workflow.
Click the Add button to save the change
The new post function will be added to the workflow transition
Publish the workflow