Data Security and Privacy Statement

We respect your privacy

This Privacy Policy outlines how we treat your personal information.

Any personal information you provide to us including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside of our organization except as noted below.

Our Service Providers, Business Partners and Others

We may share your personal information with companies (including our affiliates) that perform services on our behalf, for example, companies that help process credit card payments. Our service providers are required by contract to protect the confidentiality of the personal information we share with them and to use it only to provide specific services on our behalf.

Government and Legal Disclosures

We may disclose the personal information we collect through this Site, when we, in good faith, believe disclosure is appropriate to comply with the law (or a court order or subpoena); to prevent or investigate a possible crime, such as fraud or identity theft; to enforce our Terms and Conditions or other agreements that govern your use of this Site; or to protect the rights, property or safety of our company, our users, or others.

Business Transfers

Your personal information may be transferred to another entity (either an affiliated entity or an unrelated third party) in connection with a merger, reorganization, dissolution or similar corporate event. If such a transfer were ever to occur, the acquiring entity’s use of your personal information will still be subject to this Privacy Policy.

What information do we collect

Information relating to your access to our websites such as date and time of your visit, the originating IP address, browser type, referral source, length of visit and pages and images requested
Information that you provide to us for the purpose of registering with us, including information for the purpose of subscribing to our services and email notifications

We use Google Analytics to collect detailed statistics and help us understand how you use our web sites. Google Analytics uses cookies and other means to transfer some information about how you're using our websites to Google Servers. Details are available in Google Analytics Terms of Service

How do we use your information

We use your information for the following cases:

Provide, operate, maintain, improve and promote our services
Monitor and analyze trends, usage and activities for marketing or product development purposes
Track and manage your requests/feedback
Improve the product based in feedback provided
Communication with you

We are using Atlassian's Jira to track your support tickets, feedback and feature requests. You can refer to Atlassian's Privacy Policy.

We are using MailChimp service for maintaining mailing lists and sending out newsletters. It is therefore essential to transfer to MailChimp your email, first name and last name (if the latter are provided).
You can refer to MailChimp's Privacy Policy.

Security

We take every precaution to protect your personal information. In addition, we have strict security protocols in place to protect our customer database from unauthorised access, improper use or disclosure, unauthorised modification, and unlawful destruction or accidental loss. We only allow access to the customer database when absolutely necessary, and then under strict guidelines as to what use may be made of such details. We may ask you for proof of identity before disclosing any personal information to you.

Cookies

A "cookie" is a small data text file that is placed in your browser and allows us to recognize you each time you visit this site (personalization, etc). Cookies themselves do not contain any personal information, and we do not use cookies to collect personal information. Cookies may also be used by 3rd party content providers such as newsfeeds.

Some of our business partners (for example, 3rd party service providers) may use cookies on our Site or their own sites. We have no access to, or control over these cookies. You are not obliged to accept a cookie from us, or any other website, and you may modify your browser so that it will not accept cookies, although some features on the Site may not function if you do.

Security Governance and Risk Management

Our apps do not store customer data externally in order to minimise our risks.
- For on-premise apps, they are stored locally on the Jira/Confluence servers.
- For Cloud apps, they are stored on Atlassian infrastructure.
We maintain internal security and privacy policies that are reviewed periodically.
Security considerations are incorporated into design, development, testing, and operations.
We assess security and operational risks for new features and significant changes.
Staff with access to customer data receive guidance on security and privacy responsibilities.

Secure Development and Change Management

Changes to application code are tracked in version control and subject to review.
We follow secure coding practices to reduce common vulnerabilities such as injection, cross-site scripting, and insecure direct object references.
Changes are tested in non-production environments before release where practicable.
Only authorized personnel can approve and deploy changes to production systems.

Vulnerability Management

We monitor for security updates relevant to the technologies we use.
Critical and high‑severity vulnerabilities in our environments are prioritized for remediation.
We patch or mitigate known vulnerabilities within commercially reasonable timeframes, taking into account severity and exploitability.
For Vulnerability Disclosure
- We encourage responsible disclosure of potential security issues affecting our apps or systems.
- Security issues can be reported to our Service Desk.
- We will acknowledge receipt, investigate in good faith, and work to remediate confirmed issues.

Incident Response and Customer Notification

We maintain processes to detect, assess, and respond to suspected security incidents.
If we confirm a security incident that materially affects the confidentiality, integrity, or availability of customer data or our apps, we will:
- Investigate the scope and impact.
- Take steps to contain and remediate the issue.
- Provide affected customers with timely information, subject to legal and confidentiality obligations.
After significant incidents, we review root causes and improve controls where appropriate.

Access Control and Authentication

Access to production systems and data is restricted to authorized personnel based on job role and necessity.
Administrative access requires strong authentication mechanisms where supported.
Accounts are provisioned and deprovisioned following documented processes (for example, upon role changes or termination).
Access rights are periodically reviewed.

Policy Amendments

We may update this privacy policy from time to time by posting a new version on this web site.
Users can request to be notified on an update by sending the request to our Service Desk.

Policy was last updated on 14 Apr 2026.

Contact Information

For any other information or comments, please contact us at 8 Eu Tong Sen Street #14-94 The Central Singapore 059818 or email contact@akeles.com