Out of Office Assistant
Out of Office Assistant
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Restricting All Comments to be Internal

As a Jira administrator, you may want to force all Out Of Office comments to be posted internally in service desk projects due to company policy.

To do so, log in as a Jira administrator to perform the following steps:

  1. Navigate to Out of Office Setting via either method

Navigation Bar

Administrator > User Management > Out Of Office Setting
Force Internal Comment Settings 1.png



Administration Search Dialog Box

  1. Keyboard shortcut “G” + ”G” on the screen

  2. Input “Out Of Office Setting”

  3. Select “Out Of Office Setting”


Force Internal Comments Setting 2.png

  1. Look for the “Make all comments internal” option.

  2. Enable the “Make all comments internal” option.

  3. Click on the Update button

When the “Make all comments internal” option is enabled, all Out of Office messages made in Service Desk projects will be posted internally only, regardless of the user settings.