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Below, we have a comparison on how it will look like with and without the /Image Banner macro
Why implement Jira Service Desk
Why implement Jira Service Desk
Problems
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Requests lost in emails
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Cannot measure SLA
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Users complain a long time to fix their issues
Solution
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Implement Jira Service Desk with ITIL processes
Benefits
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Users can use the knowledge base articles to self-help on their requests
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Tickets have a SLA so that urgent requests can be prioritised
We don't have a way to export this macro.
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Requests lost in emails
-
Cannot measure SLA
-
Users complain a long time to fix their issues
We don't have a way to export this macro.
-
Implement Jira Service Desk with ITIL processes
We don't have a way to export this macro.
-
Users can use the knowledge base articles to self-help on their requests
-
Tickets have a SLA so that urgent requests can be prioritised