Support Tracker
Support Tracker
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Support Tracker Report

Introduction

Each Support Tracker Report is defined by each  Support Tracker Issue  in the Tracking status.

The Support Tracker Report will show the credit utilisation, balance left and the list of issues that contributed to the utilisation. 

Steps

  1. The Support Tracker Report can be viewed from all non Support Tracker projects

  2. Navigate to the target project's overview/summary page

  3. The Support Tracker Report can be found under the project's left sidebar
    Screen Shot 2016-08-22 at 12.05.50 AM.png

  4. The Support Tracker Report will list all the Support Tracker project that has any Support Tracker issue with the current project in it's the Support Tracker Bucket
    Screen Shot 2016-08-22 at 12.11.19 AM.png

    1. This selection list will be empty if the current Non Support Tracker project is not a ST: Linked Project(s) in any Support Tracker Issue

  5. The Maintenance Period will list all the Support Tracker issues for the selected Support Tracker project
    Screen Shot 2016-08-22 at 12.15.19 AM.png

  6. The report will show the Support utilisation, balance, as well as issue details for all issues that contributes to the total utilisation

    Screen Shot 2016-09-07 at 12.05.19 PM.png

  7. When multiple projects are selected for the Support Tracker Bucket, the report will calculate the utilisation from all the project selected in the bucket
    Screen Shot 2016-08-25 at 6.25.37 PM.png
    Screen Shot 2016-08-26 at 5.58.46 PM.png