Registering for a free License Key

Steps

1. Go to the Site Settings > Connected Apps

2. Click on the Canned Search for Confluence 

3. Click on the Configure button

   

4. Click on the link to go to our service desk to submit a registration

   

5. After received the license key, enter the details inside the following screen

6. Click on Save button to save the details

   

7. The Issue Key for the submitted registration will be the Entitlement Number for support tickets

FAQs

Why is there a need to register for a free app?

Atlassian only provide the app publisher with technical contact details for paid apps.
For some of the cases below, it will be useful if we have a means to contact Jira / Confluence admins for our free apps

• To inform the Jira / Confluence admins to manually upgrade the apps

• To alert the Jira / Confluence admins if the site is running above normal limits imposed by Atlassian

• To alert Jira / Confluence admins of security advisory (if it happens)

• To countercheck on the authorised personnel who can raise support ticket on behalf of the organisation for better security

Can I add or update multiple users in case of personnel changes?

Yes, you can add them as request participants for the ticket.

Will you sell our email addresses to other people?

No. Please refer to our Data Security and Privacy Statement