How to update the RAG Status via Automation for Jira

Overview

Automation for Jira only display the custom fields with built-in field types for selection.

This page teaches you how to update RAG custom fields using advanced field editing method which can be easy too.

This method can be used for the following automation actions:

• Clone issue

• Create issue

• Create Jira Service Management request

• Edit issue

• Transition issue

Steps

1. Click on the More options to expand the hidden panel

   

2. Paste and update the JSON string below into the Additional fields using either approach
   

   1. By Custom Field ID (recommended)

      CODE

      {
          "fields": {
              "customfield_XXXXX": {"value": "Red"}
          }
      }

   2. By Custom Field Name

      CODE

      {
          "fields": {
              "RAG Status": {"value": "Red"}
          }
      }

You can find out the custom field ID with the steps from this KB.

Possible values to set are

• Red

• Amber

• Green

Demonstration

The video shows an example on how to change the the RAG Status field to RED automatically when issue is overdue using Automation for Jira