Attachment Scanning Queue

Introduction

There are some rare situations that attachments can be stuck in the queue for virus scanning.
Users may be unable to download those attachments if the Restrict Attachments until Scanned setting is enabled.

The Attachment Scanning Queue helps Jira admins to identify and troubleshoot the issue if it happens.

Key functionalities

1. Alert banner when the 1st attachment has been in the queue for more than 30 minutes

2. List of attachments pending virus scan is also helpful to see if the queue is moving

How to access Attachment Scanning Queue

The page can be accessed from the admin sidebar or via keyboard shortcut g + g.

What to do when admins sees the alert banner

When alert banner is displayed, it could imply that there is an issue with the virus scanning, resulting in attachment being in the queue for more than 30 minutes.

Admins can:

• Observe if number of attachments in the queue decreases.

  • The queue may take some time to clear if large number of attachments or attachments with large file size are uploaded within a short period.

• Check the logs for any errors.

• Verify that virus scanner is working by running a manual scan.

You can also get help from our Service Desk.