How to Configure One-time Rule

What is an One-time Rule

This rule takes priority over the Out Of Office Period's Recurring Rules.

An out of office rule which is once-off. This may include exceptional scenarios where the covering may be once-off

The table below summarises the purpose of various fields

Field Name	Description
One-time Rule
You will be away from?	The start and end date when the person is going to be out of office. If the time is not changed, the duration where the rule is going to be applied is from Start Date 0000hrs to End Date 2359hrs. The End Date must not be earlier than the Start Date.
Project	The project which this out of office rule is to be applied to. Only the list of projects which the user can be assigned will be displayed in the drop-down.
Reassign Issue	Choose an option: Assign to a coverer Unassign the issue Do not unassigned the issue
Coverer (When #1 is selected)	The user id of the person for the matching issue to be reassigned to
Message	The second part of out of office message (Period message + Recur Rule message) to be added as comment. Leave the message blank if you do not wish for any comments to be added
Post internal comment on issue re-assignment, @mentioned and internal comment. If unchecked, comment shall always be public for Jira Service Desk Projects	Check this option to add out of office messages as an internal comment in Jira Service Desk Projects. However, your automatic replies to any public comment will still be public.
Do not send any public comment into service desk project (Only appears if the first checkbox is checked)	Your automatic replies to public comments will be published as internal comments.

The Out-of-Office Assistant can be accessed from the user profile menu after logging into Jira.
1. Click on the user avatar for the dropdown menu to appear
Click on Add One time rule
Fill in the fields accordingly
1. From and to date
2. Project
3. Reassign Issue
4. Coverer - only appear if “Assigned to Coverer” is selected for #2.b
5. Message
6. Checkbox - only appear if #1 is a Service desk project, or “All other projects” is selected
Click on OK

The order of “All other projects” matters. Rule(s) that were introduced before “All other projects” option will be affected.

Under Out of Office Period, locate the One-time Rule you want to edit, click on the pencil icon under Actions column
Make your changes
Click on OK

Once you’ve clicked the trash icon, you cannot undo deletion

Under Out of Office Period, locate the One-time Rule you want to delete, click on the trash icon under Actions column