How to Improve Feedback for Users when No Results are Found

Problem

• Often, the default “No results found… ” message is not helpful

• Users are unclear of the scope for the search bar

• Want to provide users with other relevant details when no results found

Proposed Solution

• Customise the “No Results found..” message to better suit users needs

• Provide information on scope of search

• Provide information on user to contact for help

• Provide information on available terms to search

Example