Unable to Upload Image with Valid File Extension
Problem
Unable to upload .JPG files when Attachment Setting Filter only allows .JPG files.
Attachment Setting | |
Attach File in Issue | |
File Extension |
Solution
Use a file third-party online converter
Root Cause
When you change a file extension within the Window Explorer file browser/Finder Window, it does not change the file's type but causes the computer to misidentify the file into performing how software programs would open such file type.
How to Check File's MIME Type
- Open Terminal/Command Prompt, and navigate to the file's directory
- Key in the following command in the command line: file --mime-type -b filename
Result: |
CODE
Although AttachmentChecker_Logo_144x144.jpg has a file extension .JPG, it's MIME type is image/png. Where as AkelesBlockLogo.jpg has a MIME type image/jpeg. |